Update as of March 6, 2003
As of Thursday March 5, 2003 we are going ahead with the move. We will be tweaking You can download the Internet Gateway Update program and run it to change your settings just keep in mind that when you run this program it will reset your home page back to www.thegateway.net and it will also set your email address to name@thegateway.net. Some customers are still using the name@igg-tx.net If you don't want your home page or email address reset then please don't use this program instead follow the directions in Changing your dial-up settings. If you do use the program and you were using the old name@igg-tx.net you will still continue to receive mail at name@igg-tx.net as you have in the past. If your computer has two modems this program cannot determine which modem to use to dial-up with. If you cannot dial-up after installing this program check the properties for your Internet Gateway connection and make sure the correct modem is chosen. 

Download Internet Gateway Update and then run the program. Click on setup and you will be shown an Internet Gateway logo just click on that and follow the directions by putting in your username and selecting your location. It may take a few minutes to reconfigure things so be patient as it goes through the process. You will get a configuration complete message when this is done. Click OK and you should be ready to go. As always if you have questions please call tech support. Due to the change over calls to tech support may experience a longer than normal hold time so we ask that you remain patient and calm during this time. We are striving to do be the best but changes like this don't come easy so we thank everyone for being patient and working with us during this time.

Dial-Up Changes
On Wed. Mar. 5, 2003 Internet Gateway will begin the process of moving all Dial-up phone lines to a new location. There should be no interruption of service during this time. If you are in the 915 or 830 area code then you can ignore this as your phone number will not be changing at this time.

We are making this change in an attempt to improve our service in some of
our outlying areas as well as to expand our coverage area. The change will
also allow us to add new lines quickly and allow lines to be better utilized
by all locations we service.

On Monday Mar. 3, 2003 we would ask that people try the new number you will be given shortly to make sure things are working properly for your area. Just keep in mind that the new number may be down some during this time to make any adjustments so keep the old number handy. This new number will also be limited on the number of calls it can handle until all the equipment is moved and put into place. This will be done over Thursday and Friday. If you get a busy signal on the new number then try the old number. We plan on shutting the old numbers down by March 10, 2003.

We will also be making a change to our DNS server but to most customers this will have no effect on them. For customers that have put in a DNS number in their settings that will need to be changed to 206.224.92.10. Please call tech support if you are unsure about this.

What all this means to you is that you will have to change the phone number you are dialing in to. You can get a list of those numbers below. If you need any help changing this number please call tech support or see Changing Dial-up Settings. We will also be providing a download that you can get that will change all the settings for you later in the week. For the most part changing the phone number is a simple task of opening the dial-up connection and clicking on properties and changing the number.

Customers with dedicated IP's will have to change their IP's so we will be getting in touch with those customers within the next few days.

Coming up within the next few weeks will be changing our mail server so that we can provide better email support. We will let everyone know when this has been completed. No changes will be required by you at that time.

LIST OF NEW PHONE NUMBERS

Click here to see the list of new numbers!

 Thanks for all your support over the years and for bearing with us while we go through these changes in order to provide better service to all our customers. Keith Stolle

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